An unsurpassed team of professionals, experienced in all phases of Property Management

Hawaiiana's philosophy is one of proactivity. We provide leadership, information and support to boards of directors so they can run their associations effectively and provide the highest quality experience for owners and residents. We provide accurate and timely financial reports allowing boards to track association finances easily, and stay on course with their budget and plans for the long term.

Our Management Team



jon mckenna, pcam®


  • Promoted to President April 2, 2021

  • Formerly head of Hawaiiana’s Covenants Enforcement and Design Review Department

  • Over 20 years in property management and related fields

  • Formerly Branch President of Associa Hawaii

  • Five years as Development Project Manager for Haseko

  • Eight years as Management Executive for the former Certified Management, Inc.

  • Property Management portfolio with emphasis on new development properties

  • Earned the prestigious Professional Community Association Manager (PCAM) designation in 2005

  • Holds BS, MS and MBA degrees from Chaminade University

  • On the Board of Directors for Kahala Nui Senior Living community


Executive Vice President, Operations

deborah balmilero, ams®, cmca®, pcam®

Executive Vice President, Operations

  • With Hawaiiana Management since 2007

  • Promoted to Vice President in 2012 then Executive Vice President, Operations in 2015

  • Responsible for day to day operations of the property management group including supervision, reviews and assignments, as well as operating procedure updates and compliance

  • Member Hawaiiana’s hiring and interview committee, evaluating viable candidates to represent the company

  • Previously worked for Certified Management (Now Associa Hawaii), as Account Executive

  • Served as Member Relations Manager for Mililani Town Association, a community of approximately 16,000 residents

  • Has served as community manager for some of Hawaiiana's largest clients: Westview at Makakilo Heights, Hawaii Kai Peninsula, Montecito/Tuscany, Fairway Village at Waikele, Ke'Aina Kai Community Association and Century Center


Executive Vice President and Chief Administrative Officer

malcolm inamine

Executive Vice President and Chief Administrative Officer

  • Joined Hawaiiana from the Hawaii Foodbank, Inc., where he served as Chief Operations Officer, responsible for many aspects of day-to-day operations including information technology, human resources,facilities, safety, security and operations; oversaw the Kauai Branch 

  • Was Chief Human Resource and Safety Officer for JN Group Holdings Inc., serving over 400 employees. Responsible for HR functions including payroll, employee relations, training, corporate safety, security and insurance programs

  • Served in various human resource capacities to firms employing from 70 to over 425 employees, including Aloha Pacific Federal Credit Union, Best Buy Hawaii and The Home Depot, where he assisted with store openings and staffing

  • Served as adjunct faculty for Leeward Community College

  • Served as graduate faculty instructor for the University of Phoenix

  • Served as co-investigator in human resource matters for the University of Hawaii

  • A long-time community advocate and volunteer, currently on the boards of Aloha Medical Mission, Honolulu Police Community Foundation and Friends of Iolani Palace

  • Serves on the Shidler MHRM Advisory Committee

  • Coached youth sports leagues coach in volleyball, basketball and baseball for over 10 years

  • Past recipient of the Aloha United Way’s “Spirit of Aloha” award for outstanding volunteers

  • Named one of the “40 Under 40” by Pacific Business News in 2008

  • EMBA degree (Executive Masters of Business Administration) from the University of Hawaii at Manoa

  • Bachelor of Business Administration in Management and Human Resource Management and an Ethnic Studies Program certificate from the University of Hawaii at Manoa


Executive Vice President, Financial Services

ed kaya

Executive Vice President, Financial Services

  • Joined Hawaiiana as Controller in 1996

  • Promoted to Vice President in 2001, then Executive Vice President in 2014

  • Responsible for financial reporting for over 740 associations, representing over $550 million in AOAO reserve and operating funds

  • Previously Director of Financial Planning and Analysis for C. Brewer

  • Master’s Degree in Education from University of Hawaii

  • Passed examinations by the American Institute of Certified Public Accountants


Executive Vice President

albert "al" pattison

Executive Vice President

  • Over 45 years' experience as a human resource professional in Hawaii

  • Served Aloha Airlines from 1985 to 2008, as Senior Vice President, Human Resources & Administration, Assistant Corporate Secretary, and prior to that, Director, Industrial Relations

  • Worked for Hawaiian Airlines as Director, Industrial Relations from 1973 to 1985

  • Holds a BA and BS in Sociology from the University of Hawaii

  • Involved in numerous professional and not for profit associations, including the Multiple Sclerosis Society and Helping Hands Hawaii

  • Awarded top human resources honor, “Hawaii Workplace Champion,” by Pacific Business News in 2020


Executive Vice President, Administration

charla trevenen

Executive Vice President, Administration

  • Joined Hawaiiana in 1981

  • Directs Hawaiiana’s administrative matters including annual meetings, owner registration voting procedures, administrative support departments, and transition of new accounts

  • Her leadership has contributed greatly to the low turnover of administrative staff, which averages over eight years of service

  • Has successfully transitioned over 600 property management accounts during her tenure, including the 3,620-unit Palehua Community Association and the 8,000-unit Ewa By Gentry Community Association


Executive Vice President, Operations & Legislative Affairs

allen wilson, cmca®

Executive Vice President, Operations & Legislative Affairs

  • Joined Hawaiiana in 1999 as a Senior Management Executive

  • Over 40 years of experience in property management and related fields

  • Promoted to Director of Property Management and in 2007, Vice President of Training and Recruitment in 2011

  • Promoted to Executive Vice President of Operations/Legislative Affairs in 2018

  • Supervises all Management Directors on Oahu, Maui, Kauai and the Big Island

  • Serves as Hawaiiana’s Liaison with the Legislative Action Committee (LAC)

  • Former President and CEO of a New Hampshire Investment Brokerage & Real Estate firm

  • Served two terms in the New Hampshire House of Representatives

  • Graduate of the University of Massachusetts, Amherst

  • Received a Masters Degree in Public Administration from the University of New Hampshire


Vice President

john bouchie, cmca®, ams®, (r)

Vice President

  • Joined Hawaiiana in 2007

  • Over 30 years of experience in the real estate and property management industry

  • Promoted to Director, Property Management in 2010, then to Vice President in 2011.

  • Formerly Assistant Vice President at Boston, Massachusetts firm Peabody Properties, Inc.

  • Diverse management portfolio includes Trump International Hotel and Tower at Waikiki Beach, The Imperial Plaza, Waiea and Mokuleia Beach Colony

  • Graduate of the University of Massachusetts, Boston


Vice President, Training

lois ekimoto, pcam®, cpm®, arm®, rp®

Vice President, Training

  • With Hawaiiana since June of 2000

  • Served as a Director from 2007, until her promotion to Vice President, Training, in 2016

  • 25+ years of experience in the property management field

  • Professional Community Association Manager (PCAM®), the Community Associations Institute (CAI)'s highest designation

  • Certified Property Manager (CPM®) and Accredited Resident Manager (ARM®) designations from the Institute of Real Estate Management, Registered Parliamentarian (RP®)

  • Current President (2019) and Past President (2010 and 2018) of the local chapter of the Institute of Real Estate Management

  • Past President (2010) of the local chapter of the Community Associations Institute


Vice President, Management Information Systems

kevin hall

Vice President, Management Information Systems

  • With Hawaiiana for over 25 years

  • Oversees all aspects of Hawaiiana's information and technology systems

  • Over 35 years of experience in the IT field as it relates to property management

  • Also served Chaney Brooks & Company as Vice President of Information Services During his tenure, has launched significant IT initiatives which have helped Hawaiiana become the industry leader


Vice President, Kauai Operations

sunshine ruiz hatto, ams®

Vice President, Kauai Operations

  • Joined Hawaiiana in 2008, as the first Director of Hawaiiana’s Kauai office

  • Has grown Hawaiiana’s client base from four properties to approximately 50 properties during her tenure

  • Over 20 years in the association management industry

  • Prior to joining Hawaiiana, was Vice President of Kauai Operations for Certified Management Inc. where she worked for five years

  • Served at Chaney Brooks & Co. for five years

  • Kauai native


Vice President, Business Development & Marketing

mele heresa, cpm®, ccim®

Vice President, Business Development & Marketing

  • Joined Hawaiiana in 2017

  • Over 22 years of experience in real estate property and asset management

  • Served as the Vice President at IPX1031 Exchange Services, LLC

  • Formerly Assistant Vice President of Business Development at NAI Chaney Brooks

  • Assistant Vice President, General Manager at PM Realty Group

  • Holds a BA from the University of Hawaii at Manoa

  • Professional designations as a Certified Commercial Investment Member (CCIM®) and Certified Property Manager (CPM®)

  • Served as an Executive Board Member for 11 years at the CCIM Hawaii Chapter was selected as President for the organization in both 2010 and 2016.

  • Serves as an Executive Board Member for IREM Hawaii

  • Member of the National Association of Realtors

  • Licensed Hawaii Real Estate Broker


Vice President, Hawai`i Island Operations

linda morabito, ams®, pcam®, ams®, pcam®

Vice President, Hawai`i Island Operations

  • With Hawaiiana since 2010

  • Has served over 20 years in the Association Management profession

  • Heads Hawaiiana’s Big Island Office, which serves over 70 properties

  • A Hawaii Island resident since 1992

  • Degree in Business Management from California State University, Chico

  • Professional designations of Association Management Specialist (AMS®) and Professional Community Association Manager (PCAM®), the highest designation granted by the Community Associations Institute


Vice President, Maui Operations

doug lefler, cmca®, cmca®

Vice President, Maui Operations

  • Serves as Director of Hawaiiana's Maui Operations, which provides management services for over 100 properties on Maui, Lanai and Molokai

  • More than ten years of property management experience in Maui County

  • Previously Senior Vice President, Maui Operations, for Associa Hawaii (formerly Certified Management Inc.)

  • Prior to that, was with Nai'a Properties, Inc. in Lahaina


Managing Director

yoshiko komatsuzaki

Managing Director

  • Serves Hawaiiana’s parent organization, Hawaiiana Holdings Incorporated, as a Board Member

  • Holds the designation of Certified Facility Manager of Japan

  • Over ten years’ experience in facility management and property management field

  • As Deputy General Manager for Nippon Kanzai Co., Ltd., contributed to business expansion in global markets

  • Helped facilitate Nippon Kanzai’s investment in California-based Keystone Pacific Property Management, LLC

  • Served as a Board Member of PICA Group, Australia’s largest AOAO management company

  • Former work experience includes investor relations officer, local government’s international coordinator and infomercial director

  • Bachelor of Arts, Aoyama Gakuin University in Tokyo, Japan (English & American Literature)

  • Master of Fine Arts, Chapman University in Orange County, California (Film/Television)


Director, West Maui Operations

april lum, cmca®, ams®

Director, West Maui Operations

  • Joined Hawaiiana in January of 2019 as Office Coordinator and Management Executive

  • Instrumental in opening the office in August 2019

  • Promoted to a Senior Management Executive in June, 2020

  • Over 20 years of Property Management and related experience

  • Formerly executive assistant to the president, office manager and community association manager at Management Consultants of Hawaii, Inc.

  • Worked for Pluta & Associates (DBA Maui Destination Marketing) and Resorts Pacifica Inc.

  • Professional certifications include Certified Manager of Community Associations (CMCA®) and Association Management Specialist (AMS®)


Director, Human Resources & Benefits

candace tawara, phr®

Director, Human Resources & Benefits

  • Joined Hawaiiana in 2008 as Human Resources and Benefits Manager

  • Promoted to Director, Human Resources & Benefits in 2011

  • Previously with Aloha Airlines from 1996 to 2008

  • Served first as a Benefits Specialist, was promoted to Supervisor of Employee Benefits, then to Manager of the Department

  • Responsible for administering and overseeing benefits for over 3,500 employees

  • Holds the designation of Professional in Human Resources (PHR®) from the HR Certification Institute


Manager, Payroll Client Services

joyce carrano

Manager, Payroll Client Services

  • Joined Hawaiiana in 2008 as payroll specialist assistant; earned six departmental promotions leading to her current role as departmental manager

  • Over 13 years of diverse payroll experience, including bi-weekly payroll processing, new-hire payroll additions, payroll tax reporting, and reporting for auditors, vendors and company management

  • Oversees a team of five payroll specialists, and payroll services for approximately 360 Hawaiiana-managed properties, totaling approximately 2,000 individual employees

  • Holds a Bachelor’s of Science and Business Administration in Tourism Management from Mariano Marcos State University