Frequently Asked Questions
How do I contact the Hawaiiana property manager or accountant for my property?
For up-to-date contact information for your Management Executive, On-Site Manager or Accountant, start here.
I am interested in employment with Hawaiiana. How do I apply?
Qualified applicants with experience in property management, accounting, administration or related fields are encouraged to send their resumes to our Human Resources Department at email@example.com. We will keep your resume on file for 90 days, and will contact you should an appropriate position arise.
How do I change my mailing and/or billing address?
To assure utmost security, Hawaiiana accepts changes of address only by the owner of record. Click here to fill out a Change of Address form online. Signed requests can be faxed to 593-6333 or sent by U.S. mail to:
Hawaiiana Management Company, Ltd. 711 Kapiolani Blvd., Suite 700 Honolulu, HI 96813 ATTN: ADDRESS CHANGE Email: firstname.lastname@example.org
How do I record a name change, or correct the spelling of my name on my bills and correspondence?
A Hawaiiana Accounting Specialists can assist you with this request. Please call or email an Accounting Specialist at 808-440-5530 or email@example.com.
What are the ways I can pay my monthly maintenance fee?
For details on the various payment options, please click here.
I've lost (or did not receive) my payment coupons. What should I do?
Please click here to complete an online Coupon Request form. You may also contact a Hawaiiana Accounting Specialist 808-440-5530. Please have your account number and billing address available when you call to make your request.
Please note: If you did not receive your coupons because your mailing address is incorrect, please also fill out and sign a Change of Address form.
Can I set up recurring maintenance fee payments from my credit or debit card?
Click here for a complete brochure describing SurePay. Click here to complete an online SurePay application form. You may also print the informational PDF, which includes a mail-in or faxable sign-up form.
How do I sign up for SurePay, automated maintenance fee deductions?
Click here to complete an online SurePay application form. Click here for a complete brochure describing SurePay. You may also print this form for a mail-in or faxable form sign-up form.
How do I change or update my bank account or other SurePay automated deduction information?
To make changes in your SurePay account, a new form must be completed with current information and your signature. Click here to complete an online SurePay application form. To download a brochure which contains the appropriate mail-in or faxable form, click here.
How do I cancel my SurePay automated deduction?
Please click here for an online SurePay Cancellation form. You may also terminate SurePay by sending a written letter of notification to:
Hawaiiana Management Company, Ltd. Attention: SurePay 711 Kapiolani Boulevard, Suite 700 Honolulu, Hawaii 96813
NOTE: Your letter must be received on or before the 15th of a month to terminate service for the following month, and include your phone number and original signature for the termination to be effective.