{"data":{"contentfulSitePage":{"title":"Frequently Asked Questions","body":{"childContentfulRichText":{"html":"<h2 id=\"general-fa-qs\">General FAQs</h2><p class=\"paragraph\"></p><details><summary>How do I contact the Hawaiiana property manager or accountant for my property? </summary><p class=\"paragraph\">For up-to-date contact information for your Management Executive, On-Site Manager or Accountant, start <a href=\"https://hmcmgt.com/find-a-community\">here</a>.</p></details><details><summary>I am interested in employment with Hawaiiana. How do I apply? </summary><p class=\"paragraph\">Qualified applicants with experience in property management, accounting, administration or related fields are encouraged to send their resumes to our Human Resources Department at <a href=\"mailto: employment@hmcmgt.com\">employment@hmcmgt.com</a>. We will keep your resume on file for 90 days, and will contact you should an appropriate position arise.</p></details><h2 id=\"for-residents\">\nFor Residents</h2><details><summary>How do I change my mailing and/or billing address? </summary><p class=\"paragraph\">To assure utmost security, Hawaiiana accepts changes of address only by the owner of record. Click <a href=\"http://staging.hmcmgt.com.s3-website-us-west-2.amazonaws.com/change-address/\"></a><a href=\"https://hmcmgt.com/change-address/\">here</a> to fill out a Change of Address form online.\n\nSigned requests can be faxed to 593-6333 or sent by U.S. mail to:</p><blockquote><p class=\"paragraph\">Hawaiiana Management Company, Ltd.\n711 Kapiolani Blvd., Suite 700\nHonolulu, HI 96813\nATTN: ADDRESS CHANGE\nEmail: <a href=\"mailto: paymentinquiry@hmcmgt.com\">paymentinquiry@hmcmgt.com</a></p></blockquote><p class=\"paragraph\"></p></details><details><summary>What is the average turnaround time for updating mailing and/or billing address?</summary><p class=\"paragraph\">The average turnaround time for changes is 3-5 business days.</p></details><details><summary>How do I record a name change, or correct the spelling of my name on my bills and correspondence? </summary><p class=\"paragraph\">A Hawaiiana Accounting Specialists can assist you with this request. Please call or email an Accounting Specialist at 808-440-5530 or <a href=\"mailto: paymentinquiry@hmcmgt.com\">paymentinquiry@hmcmgt.com</a>.</p></details><details><summary>What are the ways I can pay my monthly maintenance fee? </summary><p class=\"paragraph\">For details on the various payment options, please click <a href=\"https://hmcmgt.com/make-a-payment\">here</a>.</p></details><details><summary>I've lost (or did not receive) my payment coupons. What should I do? </summary><p class=\"paragraph\">Please click <a href=\"http://hmcmgt.com/coupon-book-replacement/\">here</a> to complete an online Coupon Request form. You may also contact a Hawaiiana Accounting Specialist 808-440-5530. Please have your account number and billing address available when you call to make your request.</p><p class=\"paragraph\"><b>Please note:</b> If you did not receive your coupons because your mailing address is incorrect, please also fill out and sign a <a href=\"http://hmcmgt.com/change-address/\">Change of Address form</a>.</p></details><details><summary>Can I set up recurring maintenance fee payments from my credit or debit card? </summary><p class=\"paragraph\">Click <a class=\"link\" href='//assets.ctfassets.net/nmwy502x26hp/44FlK7ipTaWzi9Gi2wTF17/6d61ae37027f5a22422cdbab651a3263/Surepay_Flyer_9-2-25.pdf'>here</a> for a complete brochure describing SurePay. Click <a href=\"https://hmcmgt.com/surepay-authorization-form\">here</a> to complete an online SurePay application form. You may also print the informational PDF, which includes a mail-in or faxable sign-up form.</p></details><details><summary>How do I sign up for SurePay, automated maintenance fee deductions? </summary><p class=\"paragraph\">Click <a href=\"https://hmcmgt.com/surepay-authorization-form/\">here</a> to complete an online SurePay application form. Click <a class=\"link\" href='//assets.ctfassets.net/nmwy502x26hp/44FlK7ipTaWzi9Gi2wTF17/6d61ae37027f5a22422cdbab651a3263/Surepay_Flyer_9-2-25.pdf'>here</a> for a complete brochure describing SurePay. You may also print this form for a mail-in or faxable form sign-up form. </p></details><details><summary>How do I change or update my bank account or other SurePay automated deduction information? </summary><p class=\"paragraph\">To make changes in your SurePay account, a new form must be completed with current information and your signature. Click <a href=\"https://hmcmgt.com/surepay-authorization-form/\">here</a> to complete an online SurePay application form. To download a brochure which contains the appropriate mail-in or faxable form, click <a class=\"link\" href='//assets.ctfassets.net/nmwy502x26hp/44FlK7ipTaWzi9Gi2wTF17/6d61ae37027f5a22422cdbab651a3263/Surepay_Flyer_9-2-25.pdf'>here</a>.</p></details><details><summary>How do I cancel my SurePay automated deduction? </summary><p class=\"paragraph\">Please click <a href=\"https://hmcmgt.com/surepay-cancellation-form/\">here</a> for an online SurePay Cancellation form. You may also terminate SurePay by sending a written letter of notification to:</p><p class=\"paragraph\">Hawaiiana Management Company, Ltd.\nAttention: SurePay\n711 Kapiolani Boulevard, Suite 700\nHonolulu, Hawaii 96813</p><p class=\"paragraph\">NOTE: Your letter must be received on or before the 15th of a month to terminate service for the following month, and include your phone number and original signature for the termination to be effective.</p></details><p class=\"paragraph\"></p><h2 id=\"\"></h2><p class=\"paragraph\"></p>"},"json":{"nodeType":"document","data":{},"content":[{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"General FAQs","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"oTwHHVpdV2KM5ZsoqpLgV","type":"Entry","createdAt":"2019-10-25T12:48:16.102Z","updatedAt":"2019-11-13T21:09:03.457Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":9,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"How do I contact the Hawaiiana property manager or accountant for my property? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For up-to-date contact information for your Management Executive, On-Site Manager or Accountant, start ","nodeType":"text"},{"data":{"uri":"https://hmcmgt.com/find-a-community"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c5ZuanTXH6xNiMMw8w1nisv","type":"Entry","createdAt":"2019-10-25T12:48:14.637Z","updatedAt":"2019-12-12T22:25:57.400Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"I am interested in employment with Hawaiiana. How do I apply? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Qualified applicants with experience in property management, accounting, administration or related fields are encouraged to send their resumes to our Human Resources Department at ","nodeType":"text"},{"data":{"uri":"mailto: employment@hmcmgt.com"},"content":[{"data":{},"marks":[],"value":"employment@hmcmgt.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":". We will keep your resume on file for 90 days, and will contact you should an appropriate position arise.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"\nFor Residents","marks":[],"data":{}}]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c3OgpSHHfEabSHFkp1ZEskw","type":"Entry","createdAt":"2019-10-25T12:48:16.964Z","updatedAt":"2019-12-12T22:27:01.740Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"How do I change my mailing and/or billing address? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To assure utmost security, Hawaiiana accepts changes of address only by the owner of record. Click ","nodeType":"text"},{"data":{"uri":"http://staging.hmcmgt.com.s3-website-us-west-2.amazonaws.com/change-address/"},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"},{"data":{"uri":"https://hmcmgt.com/change-address/"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to fill out a Change of Address form online.\n\nSigned requests can be faxed to 593-6333 or sent by U.S. mail to:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Hawaiiana Management Company, Ltd.\n711 Kapiolani Blvd., Suite 700\nHonolulu, HI 96813\nATTN: ADDRESS CHANGE\nEmail: ","nodeType":"text"},{"data":{"uri":"mailto: paymentinquiry@hmcmgt.com"},"content":[{"data":{},"marks":[],"value":"paymentinquiry@hmcmgt.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"blockquote"},{"data":{},"content":[{"data":{},"marks":[],"value":"","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c2B3pxqQaIdYPl4u5tu8iVh","type":"Entry","createdAt":"2026-07-04T00:46:13.777Z","updatedAt":"2026-07-04T00:46:13.777Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"What is the average turnaround time for updating mailing and/or billing address?"},"answer":{"en-US":{"nodeType":"document","data":{},"content":[{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"The average turnaround time for changes is 3-5 business days.","marks":[],"data":{}}]}]}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"L65tFlHFWVsxgvtvFbrkW","type":"Entry","createdAt":"2019-10-25T12:48:17.514Z","updatedAt":"2019-12-12T22:27:56.590Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":10,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"How do I record a name change, or correct the spelling of my name on my bills and correspondence? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"A Hawaiiana Accounting Specialists can assist you with this request. Please call or email an Accounting Specialist at 808-440-5530 or ","nodeType":"text"},{"data":{"uri":"mailto: paymentinquiry@hmcmgt.com"},"content":[{"data":{},"marks":[],"value":"paymentinquiry@hmcmgt.com","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c4nEHd5m5pzq3yS6II2XqTs","type":"Entry","createdAt":"2019-10-25T12:48:12.248Z","updatedAt":"2019-11-13T21:08:14.558Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":9,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"What are the ways I can pay my monthly maintenance fee? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"For details on the various payment options, please click ","nodeType":"text"},{"data":{"uri":"https://hmcmgt.com/make-a-payment"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c3JfPlTIonT6xPWVtYpYeiC","type":"Entry","createdAt":"2019-10-25T12:48:10.747Z","updatedAt":"2019-11-13T20:57:08.116Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":15,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"I've lost (or did not receive) my payment coupons. What should I do? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Please click ","nodeType":"text"},{"data":{"uri":"http://hmcmgt.com/coupon-book-replacement/"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to complete an online Coupon Request form. You may also contact a Hawaiiana Accounting Specialist 808-440-5530. Please have your account number and billing address available when you call to make your request.","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[{"type":"bold"}],"value":"Please note:","nodeType":"text"},{"data":{},"marks":[],"value":" If you did not receive your coupons because your mailing address is incorrect, please also fill out and sign a ","nodeType":"text"},{"data":{"uri":"http://hmcmgt.com/change-address/"},"content":[{"data":{},"marks":[],"value":"Change of Address form","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c5sOvhVKnpGBMilxwiXs6ep","type":"Entry","createdAt":"2019-10-25T12:48:09.718Z","updatedAt":"2019-11-13T20:55:40.232Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":39,"revision":11,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"Can I set up recurring maintenance fee payments from my credit or debit card? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Click ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c44FlK7ipTaWzi9Gi2wTF17","type":"Asset","createdAt":"2019-11-01T05:57:17.134Z","updatedAt":"2025-11-07T01:10:59.528Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":31,"revision":3},"fields":{"title":{"en-US":"Surepay Flyer Single Page 2025"},"description":{"en-US":"Surepay Flyer Single Page 2019"},"file":{"en-US":{"url":"//assets.ctfassets.net/nmwy502x26hp/44FlK7ipTaWzi9Gi2wTF17/6d61ae37027f5a22422cdbab651a3263/Surepay_Flyer_9-2-25.pdf","details":{"size":350355},"fileName":"Surepay Flyer 9-2-25.pdf","contentType":"application/pdf"}}}}},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"asset-hyperlink"},{"data":{},"marks":[],"value":" for a complete brochure describing SurePay. Click ","nodeType":"text"},{"data":{"uri":"https://hmcmgt.com/surepay-authorization-form"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to complete an online SurePay application form. You may also print the informational PDF, which includes a mail-in or faxable sign-up form.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c5Ve1EZALmMSEiW1eBWxyBB","type":"Entry","createdAt":"2019-10-25T12:48:09.206Z","updatedAt":"2019-11-13T20:54:10.794Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":12,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"How do I sign up for SurePay, automated maintenance fee deductions? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Click ","nodeType":"text"},{"data":{"uri":"https://hmcmgt.com/surepay-authorization-form/"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" to complete an online SurePay application form. Click ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c44FlK7ipTaWzi9Gi2wTF17","type":"Asset","createdAt":"2019-11-01T05:57:17.134Z","updatedAt":"2025-11-07T01:10:59.528Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":31,"revision":3},"fields":{"title":{"en-US":"Surepay Flyer Single Page 2025"},"description":{"en-US":"Surepay Flyer Single Page 2019"},"file":{"en-US":{"url":"//assets.ctfassets.net/nmwy502x26hp/44FlK7ipTaWzi9Gi2wTF17/6d61ae37027f5a22422cdbab651a3263/Surepay_Flyer_9-2-25.pdf","details":{"size":350355},"fileName":"Surepay Flyer 9-2-25.pdf","contentType":"application/pdf"}}}}},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"asset-hyperlink"},{"data":{},"marks":[],"value":" for a complete brochure describing SurePay. You may also print this form for a mail-in or faxable form sign-up form. ","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c2MTrFTSn2zjsUncTQpC57J","type":"Entry","createdAt":"2019-10-25T12:48:08.682Z","updatedAt":"2019-11-13T21:00:15.161Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":11,"revision":4,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"How do I change or update my bank account or other SurePay automated deduction information? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"To make changes in your SurePay account, a new form must be completed with current information and your signature. 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To download a brochure which contains the appropriate mail-in or faxable form, click ","nodeType":"text"},{"data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c44FlK7ipTaWzi9Gi2wTF17","type":"Asset","createdAt":"2019-11-01T05:57:17.134Z","updatedAt":"2025-11-07T01:10:59.528Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":31,"revision":3},"fields":{"title":{"en-US":"Surepay Flyer Single Page 2025"},"description":{"en-US":"Surepay Flyer Single Page 2019"},"file":{"en-US":{"url":"//assets.ctfassets.net/nmwy502x26hp/44FlK7ipTaWzi9Gi2wTF17/6d61ae37027f5a22422cdbab651a3263/Surepay_Flyer_9-2-25.pdf","details":{"size":350355},"fileName":"Surepay Flyer 9-2-25.pdf","contentType":"application/pdf"}}}}},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"asset-hyperlink"},{"data":{},"marks":[],"value":".","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"embedded-entry-block","data":{"target":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"nmwy502x26hp"}},"id":"c25tH8zyrzlxcZzlRCeKbLE","type":"Entry","createdAt":"2019-10-25T12:48:08.099Z","updatedAt":"2019-11-13T21:01:06.713Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":17,"revision":5,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"faq"}}},"fields":{"question":{"en-US":"How do I cancel my SurePay automated deduction? "},"answer":{"en-US":{"data":{},"content":[{"data":{},"content":[{"data":{},"marks":[],"value":"Please click ","nodeType":"text"},{"data":{"uri":"https://hmcmgt.com/surepay-cancellation-form/"},"content":[{"data":{},"marks":[],"value":"here","nodeType":"text"}],"nodeType":"hyperlink"},{"data":{},"marks":[],"value":" for an online SurePay Cancellation form. You may also terminate SurePay by sending a written letter of notification to:","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"Hawaiiana Management Company, Ltd.\nAttention: SurePay\n711 Kapiolani Boulevard, Suite 700\nHonolulu, Hawaii 96813","nodeType":"text"}],"nodeType":"paragraph"},{"data":{},"content":[{"data":{},"marks":[],"value":"NOTE: Your letter must be received on or before the 15th of a month to terminate service for the following month, and include your phone number and original signature for the termination to be effective.","nodeType":"text"}],"nodeType":"paragraph"}],"nodeType":"document"}}}}},"content":[]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"heading-2","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]},{"nodeType":"paragraph","data":{},"content":[{"nodeType":"text","value":"","marks":[],"data":{}}]}]}}}},"pageContext":{"url_path":"/frequently-asked-questions"}}