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Frequently Asked Questions
 

Should I contact Hawaiiana to find an apartment, home or resort property to rent, or to manage my single-unit investment property?

No, Hawaiiana specializes in association management, and does not manage individual unit or resort rentals.

How do I contact the Hawaiiana property manager or accountant for my property?

By phone: Hawaiiana can be reached toll-free from Oahu and the neighbor islands (see numbers below). A company directory is available through the main switchboard. If you do not know the name of your Management Executive or Accountant, please provide the operator with your property name and she will be happy to transfer you to the correct person.

OAHU:                        593-9100

HAWAII ISLAND:      930-3218

KAUAI:                       240-3218

LANAI:                       568-3218

MAUI:                         270-3218

MOLOKAI:                 660-3218

Via this website: Click Contact Us to post your question or comment. Your post will be forwarded to the appropriate Management Executive or Accountant.

I am interested in employment with Hawaiiana. How do I apply?

Qualified applicants with experience in property management or related fields are encouraged to send their resumes to our Human Resources Department at the address below. Applications are currently being accepted for Property Management, Administrative Assistant, Accounting and Information Systems positions.
Hawaiiana Management Company, Ltd.
711 Kapiolani Blvd., Suite 700
Honolulu, HI 96813
 
ATTN: HUMAN RESOURCES

What are the ways I can pay my monthly maintenance fee?

There are three options:

Automated Payment: Sign up for SurePay, the easy automated payment method. For more information about SurePay, click here. This is the most effective method - you'll save both time and postage, and never have a late payment!

Mail: Send in your check with the payment coupon, using the self addressed envelope provided.
 
In person: You may bring your check to Hawaiiana’s Oahu office location between 8:00 AM and 5:00 PM, Monday – Friday. Our address is: 711 Kapiolani Boulevard, FIRST FLOOR  (Sorry, no parking validation is available.)

Please note: Your association dues are not payable by credit or debit card

How do I change my mailing and/or billing address?

To assure utmost security, Hawaiiana accepts changes of address only with the signature of an owner of record.  Click here to download a Change of Address Form for this purpose. Signed requests can be faxed to 593-6333 or sent by U.S. mail to:

Hawaiiana Management Company, Ltd.
711 Kapiolani Blvd., Suite 700
Honolulu, HI 96813
 
ATTN: ADDRESS CHANGE

I would like to correct the spelling of my name on my bills and correspondence.

To correct name spelling or update to a married/maiden name, please submit the Change of Address Form (click here to download), along with one of the following three documents:

  1. a Birth Certificate
  2. a Marriage Certificate
  3. a Deed
Please note that a change cannot be made without one of the above legal documents.

I’ve lost (or did not receive) my payment coupons. What should I do?

Please call Hawaiiana, and ask to be directed to the accountant for your property. Have your account number and billing address available, and he or she will help you.

Please note: If you did not receive your coupons because your mailing address is incorrect, you will need to fill out and sign a Change of Address form. Click here to download.

How do I sign up for SurePay, automated maintenance fee deductions?

Click here for a complete brochure describing SurePay, including the sign-up form. The form must be faxed or mailed to Hawaiiana.

How do I change or update my bank account or other SurePay automated deduction information?

To make changes in your SurePay account, a new form must be completed with current information and your signature. To download a brochure which contains the appropriate form, click here.

 

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