1. WHO CAN USE HAWAIIANA'S ONLINE PAYMENT SERVICE?
If your association is managed by Hawaiiana Management Company, Ltd. (HMC), then, you can use this service.
2. WHAT CARDS CAN I USE?
The payment service accepts VISA, Master Card and Discover Cards.
3. WHAT PAYMENTS CAN I MAKE ONLINE?
You can pay your association's assessments and charges.
4. WHEN CAN I MAKE A PAYMENT ONLINE WITH MY CREDIT OR DEBIT CARD?
You can make your payment using a computer at anytime and from anywhere.
5. WHEN IS THE BEST TIME TO MAKE MY ONLINE PAYMENT?
The best time to make your payment to your association is four to five business days before it is due. If you wait until the last possible day, there may be unforeseen problems with the internet or electric outages or an error in entering your online payment information. Paying a little early should allow you to address any problems that may arise. Association late fee will be assessed on late payment.
6. WHAT DO I NEED BEFORE I START MY ONLINE PAYMENT?
Before starting your online payment, you'll need your credit or debit card. Also, you'll need your billing statement or coupon where you'll find your association account number and amount due to your association.
7. WHY DO YOU NEED MY EMAIL ADDRESS?
Your email address allows us to contact you if there is an error in your payment processing and also enables us to send you an email receipt confirming your payment. For example, you enter Hawaiiana's Association Account Number incorrectly. When we receive the information you entered, we will not know what association account you paid for. We can contact you using your email address and correct the situation very quickly. Without your email address, it may take days before we can contact you. If we can not determine which association account you paid for, we will return your payment. All lates fees assessed by your association are the responsibility of the owner and not Hawaiiana. The payment processing fee is non-refundable.
8. AFTER I MAKE MY ONLINE PAYMENT, DOES MY PAYMENT GET POSTED TO MY ASSOCIATION ACCOUNT RIGHT AWAY?
The posting of your payment to your association account is based on Hawaiiana's business hours using Hawaii Standard Time. If your payment is made before 5:00 pm (HST) on a normal business day, your payment will be posted the same day. Hawaiiana's business hours are Monday to Friday, 8:00 am to 5:00 pm, excluding Holidays.
If there are any errors in the information you entered the following may occur.
The error can cause a delay in the posting of your payment to your association account. In order to resolve errors, time is needed to do research which may or may not determine what the payer intended. A valid email address will allow us to contact the payer quicker leading to a correction that is much sooner. Please ensure you have entered a valid and accurate email address so that in the event of an error, we may communicate with you.
The error can cause a return of your payment without posting to your association account. If we can not identify the association account that the payment is for and we are unable to communicate with you, the payment will be returned to the person making the payment.
In both instances described above, association's late fees may be assessed by your association. Hawaiiana will not be responsible for errors made by the payer and will not be responsible for any late fees your association may assess.
9. IF I OWN MORE THAN ONE UNIT IN MY ASSOCIATION, HOW DO I MAKE MY PAYMENTS?
For each unit you own, you must make separate payments for each because each unit will have a different association account number. For example, if you own two units, you'll have to make two separate payments.
10. DO I GET A RECEIPT OR CONFIRMATION FOR MY PAYMENT?
Yes, you will receive an email confirmation of your payment which will serve as a receipt, too.
11. WHAT SHOULD I DO IF I MAKE A MISTAKE?
Look for "Contact Us" on the website and send HMC an email detailing your error. We will do everything we can to correct the error. However, the error may delay your payment to your association and you may incur your association's late fee. Paying early, four to five business days, should allow you to address any mistakes made with your online payment.
12. WHAT IS THE PROCESSING FEE AND WHY DO I HAVE TO PAY IT?
In order to provide Hawaiiana's Online Payment Service, Hawaiiana contracted with Heartland Payment Systems who processes card transactions and allows access to VISA, MasterCard and Discover Card. The cost of providing the service mostly comes from VISA, MasterCard and Discover Card. The processing fee allows this service to be economically available. Heartland is the fifth largest payment service company in the United States.
13. WHAT IS THE MAXIMUM AMOUNT FOR ONLINE PAYMENTS?
The maximum you can pay in one transaction is limited by the Payment Amount Table. However, you may make multiple payments. | 
